Post by account_disabled on Feb 27, 2024 2:01:58 GMT -5
Automotive systems bring together components that work together. There are, therefore, different products necessary for the result predicted by the automakers to be adequately achieved. This opens up a great business opportunity for aftermarket professionals: complementary sales . Customer saves time and money with complementary sales Rogério Júnior, Sales Clerk at Auto Bitts, in Belo Horizonte, Minas Gerais, explains the concept. “I usually make complementary sales in my daily life and I'm sure that the person who wins the most is the customer themselves, who can then avoid going to the workshop again, can avoid spending extra money. It saves time too; Nowadays, in this busy world, carrying out preventive maintenance and changing a component that works together with another, so that the parts work together, is extremely important. So that's it, we try to explain it to the customer, make them understand that the extra piece I'm offering that works together is for the customer's benefit.
Which in my daily life makes all the difference.” Complementary selling is very different from 'push selling' Complementary sales are, therefore, a provision of services to the customer, especially because it can prevent any future problems. It is very different from push sales, in which the professional tries to convince the customer to take a product they do not need. This procedure is far from the Beasts of Sale. This is the case of Geilson Dias, telesales at Imbribeira Diesel, in Recife, capital of Pernambuco. “The big difference between complementary sales and 'push' sales is precisely that you are unable to retain Peru Mobile Number List your customer. Every time you push something he doesn't ask for, there will be great dissatisfaction. So you do that billing, but you do it that day. And you don't just depend on the sale of the day. It always depends, so you will never be able to retain him. Whenever I have the opportunity to make a complementary sale, I don't waste time.
Because we sales consultants, sellers, if this is not the case, we will be considered order takers. I can even cite an example: a customer asks for a Nakata front shock absorber , from the suspension. I'll try to sell them both to him. Try to convince you to buy both. I even use an argument: when we go to the shoe store to buy a shoe, we don't just buy the left foot or the right foot. We bought both.” Transparency in the approach is essential to enable complementary sales Transparency and honesty in arguments are, therefore, fundamental to success in complementary sales. Especially because the customer does not always understand the benefits of this action. Roberto Brito, representative of Comdip, in Rio de Janeiro, talks about his experience. “The reaction of customers, initially, when you offer products that can complement the initial purchase being made, is often not to accept.
Which in my daily life makes all the difference.” Complementary selling is very different from 'push selling' Complementary sales are, therefore, a provision of services to the customer, especially because it can prevent any future problems. It is very different from push sales, in which the professional tries to convince the customer to take a product they do not need. This procedure is far from the Beasts of Sale. This is the case of Geilson Dias, telesales at Imbribeira Diesel, in Recife, capital of Pernambuco. “The big difference between complementary sales and 'push' sales is precisely that you are unable to retain Peru Mobile Number List your customer. Every time you push something he doesn't ask for, there will be great dissatisfaction. So you do that billing, but you do it that day. And you don't just depend on the sale of the day. It always depends, so you will never be able to retain him. Whenever I have the opportunity to make a complementary sale, I don't waste time.
Because we sales consultants, sellers, if this is not the case, we will be considered order takers. I can even cite an example: a customer asks for a Nakata front shock absorber , from the suspension. I'll try to sell them both to him. Try to convince you to buy both. I even use an argument: when we go to the shoe store to buy a shoe, we don't just buy the left foot or the right foot. We bought both.” Transparency in the approach is essential to enable complementary sales Transparency and honesty in arguments are, therefore, fundamental to success in complementary sales. Especially because the customer does not always understand the benefits of this action. Roberto Brito, representative of Comdip, in Rio de Janeiro, talks about his experience. “The reaction of customers, initially, when you offer products that can complement the initial purchase being made, is often not to accept.